Making the most of the ‘two-way street’

I previously wrote about how engaging with a PR firm is a two-way street.

two-way streetPR won’t work unless we form a good relationship with the companies we work with. We also need our clients to engage with us and tell us their news, updates and developments and equally we need to be shimmying them along to make sure we are teasing as much info out of them as possible.

But how best is this done? Here are a few tips to get you started.

Communication is vital

Whether it be by email, face-to-face meeting, phone, text, carrier pigeon or Morse code, you have to be communicating with your client and them with you. Nine times out of 10 it will be the PR exec who initiates the contact, as they are the ones that have the time – that’s their job after all – but as long as you are speaking in some way, you will get the information you need to make the best PR decisions for and with your client.

As a client, be prepared to do some work. Your PR rep cannot be a guru in every topic on the planet, so guide them with your expertise. For example, if you want a blog post on brain surgery because you happen to be a brain surgeon, but you are no Harper Lee or George Orwell, hand it over to your PR person but expect to give some bullet points.

It’s a marathon not a sprint

Don’t expect your business to boom the minute you send the first cheque to your PR firm.

PR can be instant depending on what your story is, but more often than not, it’s a slow burner with your PR firm chip, chip, chipping away in the background to make sure that all the different PR cogs there are, are turning simultaneously together ensuring your brand has longevity. Don’t tell us how to do our jobs and we won’t tell you how to do yours. You are spending your money for our advice – listen to us – we know what we are talking about.

Set a budget. There is a PR strategy for every budget – it’s helpful from the off to know how much money you want to spend as we can give you a bespoke PR package tailored to your needs.

If you use these basic guidelines you can’t wrong.

It has to be a two way street

one_wayPublic Relations can be many things for a client. It can be sourcing a sponsorship deal, identifying a news story, supporting a client with their digital needs or writing fabulous awards submissions which can be a great way of generating their own publicity. It can be all of the above and so much more.

What is cannot be is a one way street.

Good PR will only work, when the client and the PR executive are working harmoniously together.

Sometimes this is easier said than done.

Often when we first meet with clients – usually those that have opted for one of our retainer packages – there is a great vibe and lots of buzz and excitement. They have chosen us to work on their brand and they are trusting us to help raise their profile, get them more business and generally make their companies or brands more successful than they have ever been.

They often have a list of things they want us to work on, but to their surprise, quite often so do we. What sometimes people don’t realise, that certainly at the start whilst our relationship is tentatively growing, they will have to work just as hard on the PR as we do.

You see the thing is our clients vary from hotels, sportsmen, cosmetic producers, B&Bs, festivals, windfarms, and micro renewables.

And as much as we research a topic or field of expertise, with the best will in the world, we cannot be an expert in every topic and we certainly would never pretend to be as clued up as our clients about their own firms.

Sometimes working in PR is a learning curve for both us and client. We have to learn very fast about a subject which is totally new to us. They have to catch on pretty quick as to what might help boost their brand.

It can be a juggling act. We know the ways to get our clients the publicity, but it will only work if they are giving us the ammunition to use. We have to become experts in teasing out the information we need to turn something into a story, or give us a hook for an advertising campaign or blog idea. Our journalism skills come in to their own here, but I sometimes wonder if a degree in psychology or even counselling wouldn’t go a miss too.

PR will only work if we know what’s going on and it’s up to us as the PR firm to keep those lines of communication open. Just by chance today, I was speaking to one client about a particular avenue we are going down, when they happened to mention something else, which unknown to them would make a perfect little blog post.

Our clients are not daft. They are all highly intelligent people, running their own businesses, but that’s sometimes the problem, they are so darn busy securing their own clients, dealing with their own accounts or staff, or any one of a million other things that having your own business means, that the PR aspect sometimes gets left on the bottom of the to do list.

We have the same problem at Chit Chat, except it’s our own PR that keeps getting bumped to the bottom of the pile. We are so busy doing PR for everyone else that we barely have time to do our own. Numerous times now, Marc and I have scheduled a meeting to work on our own brand only to have to cancel so we can help one of our clients. We are not moaning – that’s what we are here for – the advantage is, we get it. We know how busy business owners are, because we are business owners ourselves

Making the switch

Claire and Marc at the door of Chit Chat PR
Me and Marc at our new branded office

IT’S funny as I never went looking for work in the world of public relations, it just kind of happened.

And I certainly never expected to be launching my own PR firm but here we are – almost five months later.

Don’t get me wrong, I’m delighted to be one of the co-founders of Chit Chat PR. However, moving into this new role was a double whammy for me.

Firstly I never thought I would want to be in public relations at all and secondly I never thought of myself as being a businesswoman – I am not sure that I do yet – even now when I hand out a business card, or have to do something official for the business I have a wry smile at the thought of me running a business.

My background is journalism – specialising in local print. I spent over a decade working at one local newspaper, dealing with several PR people on a daily basis. I remember numerous times uttering: “I could never work in PR,” or, “I never want to be a media relations manager.” In fact, I was as strong as to say: “I will NEVER work in PR.” It was just never on my radar.

Switching ‘sides’

Yet here I am on the ‘dark side’ as many journalists refer to PR work.

When I was a hack I was always about finding the story and getting it out there. I was never a digger, I worked hard to cultivate good contacts who would dish the dirt, but I still held a naïve opinion that most of the PR folk I was in touch with had something to hide. I never wanted to be the one hiding, I was always the seeker.

Now a number of years on, my naïve opinion about what being in PR means has been somewhat changed and now at the start of something big and exciting, I realise being a PR consultant is more than about hiding the truth – much more.

So how did I end up here?

As I said, I was a journalist – it’s all I ever wanted to be since I was 14 years old.

From trainee to editor’s seat

I did work experience at my local paper, I went on to do a degree in journalism and then got my first job working for a local newspaper. I loved every minute of it. I moved up the ranks from trainee to chief reporter and also deputised for the editor when he was off.

It was rubbish money, but I loved the rush of getting a story, or trying to get people onside to be pictured and quoted and believe it or not there is something very exhilarating about working to a tight deadline. I loved and still do love the excitement of getting a front page exclusive.

But how did I get from the newsdesk to running my own business? Like many women, it was a decision based on family – I was working 9-5 Monday to Friday with two wee boys who I missed like crazy. There was no flexibility and I would have to battle to get a day off to make a school play or sports day. Leaving journalism behind for me was hard – it was my first true love, but it was not as hard as having to tell my sons that I wouldn’t make this event or that. Eventually something had to give, and my need to be a mum won.

However, whilst I am a good mum, I am not a yummy mummy who bakes, looks pristine all the time and has the patience of the saint. What makes me a good mum is having something that keeps my brain ticking over and gives me some satisfaction – which what brought me into PR.

Leap of faith

I freelanced for a while and eventually picked up a reasonably big client of my own – this was the drive and confidence I needed to make the leap from freelance to PR business owner.

I contacted Marc a former colleague of mine who has his own web marketing firm who I had done some freelance work for and together we set up Chit Chat PR.

It was scary for me, but I can safely say that all these months on, it was the best decision I have made and I won’t look back.

And the best thing about it – I’m not on the dark side at all. All these things that drove me in my journalism all exist in my PR work, it’s just now I am driven by the client.

The rush now is getting somebody through your door, who has a story to tell but isn’t quite sure how to get it out there. I love the look on people’s faces when I can easily tell them that yes, I can fulfil their needs and make sure they get the coverage they desire. I still get the buzz from chatting with people, I still get the fix of writing the story and we still get that high feeling when I can tell my client that we have succeeded in getting their story out there.


Soccer Sevens scores new sponsor

Forres Area Soccer 7s sponsored by local firms
Forres Area Soccer 7s have secured a three-year main sponsorship deal with local businesses Chit Chat PR and Canary Dwarf.

FORRES Area Soccer Sevens got underway at the weekend after the summer break and has scored a fresh sponsorship deal with two local firms.

And the community group has several other sponsorship opportunities available for businesses too.

Chit Chat Public Relations and its sister company Canary Dwarf are now the joint main sponsors of the sports group which has been operating since 1993.

Chit Chat and Canary Dwarf have taken on the deal from Capita who supported the Soccer Sevens for three years.

Local PR and digital expertise

Shaun Moat, Chairman of the Soccer Sevens said: “We are really pleased to be working with Claire and Marc. To have the expertise of a local PR and digital marketing company is really great for the club and will help us make the club bigger and better.

“As Chairman of the club, with the help of vice chairman Kev Skivington we have been working in the background setting up this sponsorship deal. It’s great to have a local company that is already embedded in the community on board. Claire and Marc have already been a huge help and are getting really involved in the club. They are currently helping us to design a new website. It’s great to have them as part of the team.”

Claire added that the decision to take up the sponsorship with the club was a no brainer for her and Marc.

Forres Area Soccer 7s sponsored by local firms
Forres Area Soccer 7s have secured a three-year main sponsorship deal with local businesses Chit Chat PR and Canary Dwarf.

Claire said: “Since launching the business in February we have been looking for an opportunity which will benefit the local community we are situated in, but that will also help promote our own brand – after all that’s the business we are in. The deal with the Forres Area Soccer Sevens ticks both boxes. We are delighted to be working with the team of volunteers who make sure the training and matches go ahead throughout the season week in week out.”

New session

The new session got underway on Sunday and will run every week until October. The club is run purely by volunteers but as Shaun explained they are looking for some new helpers.

“At the moment we need a treasurer and also some people to help with the Development 4s which is about getting children aged four and five just playing football.  During the sessions, the children are split into small groups and play three or four drills before ending their hour session with small 4-aside games of football. The volunteers don’t need to have an experience just the desire to help and the commitment.”

Shaun added: “We are halfway through the session now and looking ahead to next year. The challenge we have is to renew or source nine new sponsors. We are currently putting together some appealing sponsorship packages.”

To find out more about sponsorship at the club contact Shaun by email at and to get involved with the development 4s contact Paul Lynch at

Don’t drop the PR ball

We all saw David Beckham steal the limelight in the Wimbledon Doubles Semi-Final yesterday. He was in the right place at the right time when the bright yellow ball came pinging out of the court and into his personal space.

Without a hair moving out of place he reached out and did what Maradona never could have got away with.. he caught the ball.

You had to see it to believe it, so if you didn’t, here’s the replay.

Don't drop the ball

Don’t drop the ball

‘Don’t drop the ball’ is a phrase we use when impressing on our clients the importance of grabbing an opportunity and making the most of it.

It’s a phrase that comes from ball games where play stops if a player dropped the ball, and although your business is not a game, you definitely don’t want play to stop.

keep-calm-and-dont-drop-the-ball-3People often think PR is about covering up bad stuff, but it’s equally, in fact more often, about amplifying the good. That’s what we call ‘picking up the ball and running with it’.

It’s a great analogy for business and whether you employ a PR agency or not, it’s good advice to highlight things that improve your reputation, whether it’s helping customers, innovative new ideas, employing staff etc.

Most of our clients employ us on a retainer basis because this is a perfect way for us to be playing ‘keepy-uppy’ on your behalf. Not dropping that ball.

We become part of your team. We look for those opportunities and boy do we run with them.

Now, anyone for tennis?


Sponsorship – brands team up for great rewards

Forres Area Soccer 7sChit Chat PR is now the proud sponsor of the Forres Area Soccer 7s and it was a move that was a no brainer for us.

We are a new business and our PR is just as important to us as our clients’ is and sponsoring an event, team, business, even a person can be a great, economical way of getting your brand out there. It’s tried and tested – believe us, it works as a PR and marketing strategy.

Sponsorship deals can be worth millions

For example at the peak of his career, David Beckham signed an endorsement deal with Adidas that saw the sportswear company pay him $160 million, with half of that sum paid up front.

But becoming a sponsor is not just for the big players with loads of cash to splash. Getting involved in a local event of some kind can be worth its weight in gold and it doesn’t have to cost the earth.

Here are Chit Chat’s reasons for why sponsorship in the right place can make sense and be good PR and how your business or brand could reap the benefits by investing.

  • Gets you in the limelight: Being the sponsor of an event gives you a noticeable edge over your competition. It gets your brand out there and adds to your credibility. Just becoming a sponsor in itself can lead to media coverage which alone could be worth more than the equivalent advertising value, and has so much more impact than an ad.
  • Audience: You have to make sure you are sponsoring the right event, group, person etc. We are lucky in PR as we are so versatile in who we can help with our services. Our sponsorship deal puts us in front of hundreds of parents of the young players week-in week-out during the soccer season. Most of these people will work for companies or have their own businesses who may one day need our PR or marketing services. Or they may know people who do and our name sticks in their mind. They are all potential clients, customers and influencers.
  • Cheap as chips: Well it’s not quite as cheap as chips, but in our view it’s a better and more efficient way to spend money than say traditional means of advertising which can be pricey. There have been loads of events going on in and around Moray and the Highlands where sponsorship deals can start from as little as £50 right up to £10,000. The options are endless and there really is something for everyone’s budgets if you know where to look
  • That fuzzy feeling: The type of event we have chosen to sponsor is maybe not traditional for our line of work. You could argue that we would have been better sponsoring a one-off corporate conference where we would have had the spotlight on us in front of hundreds of businesses. However, whilst there may be some weight in that, it would not have left us with a smile on our faces. Between us, the Chit Chat directors have five kids. We live in a small community and we like to think we are heavily involved in that community. This was another way for us to support our local area and do something positive for some young people, and a club who in our eyes are doing something positive too. Ahhhh!